Being in the tourism sector, Bertrand uses Spike for travel logistics

Managing the flow tourists in the French Alps requires a fast, reliable solution. Spike makes sure Bertrand stays in touch with his customers so they are transported safely and on-time.

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Managing the flow of tourist season in the French Alps is no easy task, and Bertrand needs to have a fast, reliable solution to make sure his customers are picked up and dropped off on-time, safely. Spike’s there to keep him in touch with everyone.

 

Bertrand runs an air shuttle service from the airport to the French Alps— Les Arcs, Val d’Isère or Tignes— and during peak season, he can coordinate as many as hundreds of customers a week.

 

As a seasonal business, Bertrand takes on a lot and gets periods of heavy fluxes of clients. Sometimes customers will book at the very last minute, meaning he needs to be on top of messages everywhere at anytime— at home, on the go, and many times even on a ski lift! This way, he can quickly make sure people get picked up and taken to their destinations safely and on time.

 

“My main concern is to be able to follow my emails on any of my  devices—iOS, Android and on my PC— and Spike is clear and easy to use.”

All his logistics planning is done by emails and texts. He’ll receive an inquiry or a booking online, and then he’ll plan and email with subcontractors and drivers. It means his inbox is extremely active.

 

Spike’s read tracking and real time email help Bertrand with transparency, so he can stay on top of logistics and lead generation, so he can focus his energy where needed.

Read Receipt

Read Tracking

Spike’s read tracking and real time email help Bertrand with transparency, so he can stay on top of logistics and lead generation, so he can focus his energy where needed.

“When I can see if people have read my emails, it gives me visibility into coordinating. For example, if I respond to a client’s inquiry, I can tell that they’ve received my answer, so I know that task is done and I have one less thing to worry about.”

All this saved time and business efficiency with Spike is good news for Bertrand— who can spend that much more time on the slopes with a clear mind, knowing his business is operating smoothly.

 

 

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